When some motor manufacturing machinery costing in excess of £1/2 million each did not function correctly due to coding errors then work commenced 24/7 until the problems were resolved.
When more recently a furniture manufacturing company had to resort to using their old standby machines because the new machines failed, we were called in to resolve the situation. A few days later, a very nice ‘Thank you’ letter arrived.
The Patch Test & Phototherapy Clinic, Harley Street
Wednesday, 2 July 2014 by Katy Boyden – Clinic Director
I would like to thank you and your staff at Fourth Generation Computer Services for helping the clinic update all of our computer systems.
I would also like to thank you for the ongoing network support that you provide.
Nothing ever seems to be a problem for you, which is quite refreshing these days!
Sykes Anderson LLP
Thursday, 15 August 2013 by Chris Sykes – Senior Partner Sykes Anderson LLP Solicitors, London
Fourth Generation has handled our IT requirements for many years now. Their service has always been top class. They have handled system replacement , upgrades and day to day maintenance calmly and efficiency. They are happy to work out of hours and at weekends where necessary to minimise disruption. Work is carried out on time and to budget. Above all they are very friendly and helpful and a good personal rapport is to my mind an essential part of a long term business relationship. I highly recommend them.
Savills – The Brewery Romford Shopping Centre
Savills – Westgate Leisure Park, Aldershot
Friday, 19 July 2013 by Rubie Charalambous – Centre Director
I write to say thank you for your continual support throughout the year for on-going IT assistance.
Your service delivery is always of a high quality and within a pressured office Fourth Generation has helped us overcome an array of problems.
What has been unique is your consistency and stability.
The two benefits of how Fourth Generation has helped are demonstrated by:
Problem solving and overcoming obstacles as they are presented;
Responding swiftly to service delivery;
On this note I am pleased to say that Fourth Generation is our first port of call in trying to sort out any IT problem.
1 Mitre Court Buildings – The Chambers of Lord Gifford QC
Monday, 24 June 2013 by Catherine Smith – Practice Manager
I am the Practice Manager for 1 Mitre Court Buildings – The Chambers of Lord Gifford QC.
On joining 1 Mitre Court Buildings, I became aware of some existing unresolved long standing IT problems. I am pleased that Fourth Generation Computer Services was able to resolve these quickly and efficiently. Their services also extended to the IT equipment and support for individual barristers.
Fourth Generation is continuing to advise 1 Mitre Court Buildings on future plans and how the IT budget can be managed more effectively.
The service provided by Fourth Generation Computer Services is always prompt, courteous, reliable and often beyond the call of duty even if it means working through the night to ensure the system is up and running for the next working day.
Wortley Byers LLP
Wednesday, 6 February 2013 by Andrew Moore – Practice Manager
Fourth Generation provide us with a first class service, easily available to contact at any time during a 7 day week they have gained the complete trust of the Partners enabling them to attend unsupervised at all our offsite locations. Over their time working with us our downtime periods would be second to none.
Colin Cowell MBE
Tuesday, 17 April 2012
Fourth Generation have taken care of my computer needs for several years and there has been no occasion for me to criticise them on any aspect of this care at any time. For an organisation that tackles the installation of servers and computer rewiring for whole buildings it is quite remarkable that they are prepared to cater for my individual computer needs.
They have been prompt in replying to my requests and efficient in carrying out any work required at costs which bear favourable comparison to other organisations in the same field. They have been pleasant, courteous and not patronising when my computer knowledge was lacking.
I can thoroughly recommend them without any caveats and confirm that I am not related to any member of Fourth Generation.
Kall Kwik Printing Romford
Monday, 4 February 2013 by Dianne Thomson – Centre Owner
Over the years the friendly team at Fourth Generation has provided an excellent service to Kall Kwik. They have supplied computers, set up pc and mac networks and been brilliant problem solvers.
A good example was when disaster struck one day having discovered a security dongle was not working. This crucial little piece of technology was vital and without it print production halted. Other suppliers told us that it was ‘Impossible to repair’, ‘Oh that’ll be expensive to replace’ and even ‘That’ll take a week to get a replacement’! Fourth Generation however put up no obstacle, relished the challenge and practically ran to the rescue! They removed, repaired and replaced said dongle in a few hours. Fantastic.
Their positive ‘can-do’ attitude and efficient service has also given our staff confidence to take their personal computers to them for repair. We would not hesitate in recommending Fourth Generation and can confirm that no member of staff is related to any member of the Fourth Generation team.
Sunday, 25 August 2013 by Anthony E Neve – Admin Officer
I would like to thank you for your outstanding help over the past few years with our computers.
Not being the most computer literate we would have come to a grinding stop on quite a few occasions had it not been for your teams help.
Your service is fast plus very competitive, keep up the good work.
S. J. Froggatt
Thursday, 15 November 2012
Fourth Generation Computer Services have supplied us with our PCs, laptops etc for approximately 10 years together with invaluable 24/7 support as and when required. They are a totally professional company lead by Ian Winchester-Fraser with staff who are committed to delivering an excellent service. Whenever we contact them with a problem there is always at least one member of staff ready to assist even if late into an evening or at weekends. A recent occasion was when we were leaving the country for a short holiday. I did not hesitate to leave Fourth Generation Computer Services to deal with the problem who on this occasion managed to rectify the problem by remote access to our computers as our office is approaching 90 miles from theirs. I was then contacted by telephone before reaching the airport to be informed that the problem had been solved.
Their knowledge and advice is invaluable and their care and commitment is second to none. I would not hesitate to recommend their services.
Brighter Home Solutions
Tuesday, 27 November 2012 by Martin Dean MD
I am a client several times over. I first came into contact with Fourth Generation in 1999 at a previous employer. At that time they provided a range of network and client specific services including out of hours response services. Since then they have become my supplier of choice for network, application and pc projects. No task is too small; no project appears too large. If they do not have the service provision directly then they know the best place to seek it.
The knowledge pool is deep at Fourth Generation – and for the complexity of issues that I throw at them it needs to be! From time to time I have come across others that claim to have the service provision. Many of these are far larger. All have failed to live up to expectation. I expect to be a Fourth Generation customer for many years to come.
Monday, 25 February 2013 by Carol Cull – Business Support Manager
I would like to thank you for the professional service I have received from you over a number of years regarding our IT support. Your level of service is excellent, always courteous and prompt and whether our call be on a Monday morning or Saturday afternoon you always respond with urgency to restore us to normal working.
I look forward to our continued relationship and I would have no doubt in recommending your services to others.
Thursday, 24 October 2013
The staff at Fourth Generation are professional and approachable. They were able to repair my machine quickly and with ease.
C3 Print Group
Friday, 2 November 2012, by David Dean MD
C3 Print Group has a range of computers and software specific to the print industry. The team at Fourth Generation has supported our computer systems since 2004, including hardware & software installation, upgrading, network cabling, remote access, providing excellent support and sound advice when required.
We have confidently recommended their services on a number of occasions.